smart72 is a fast-growing Heating, Cooling, and Plumbing company that is driven by our Core Values. We value our employees and provide a family-oriented and fun working environment where your efforts are recognized and rewarded. We vow to make “First Time Customers, Life Time Customers” and our team does what it takes to deliver on that promise.

The Operations Manager provides leadership, schedules, coordination, supervision, and oversight of the performance of personnel. The Manager often acts as a client interface and problem solver. As a manager, you will exercise responsibility for developing and managing business operations that increase sales, profitability, and customer and employee satisfaction. This individual will be responsible for sales revenue, forecasting and meeting targeted quota objectives. This is an opportunity to lead a team of great people toward great results. We are looking for a well-rounded customer focused professional to help shape the future of our company.

DUTIES AND RESPONSIBILITIES

• Supervise and lead Service Technicians
• Ensure all repairs and installs are completed to the highest quality standards and if necessary, all permits are obtained
• Communicate and monitor goals
• Manage work load and schedules to best utilize manpower and maximizes profits
• Ensure technicians are being dispatched effectively
• Facilitate meetings
• Resolve customer issues or concerns to ensure complete satisfaction
• Ensure all department operations are carried out in compliance with local, state, federal, and company requirements
• Ensure all team members comply with OSHA safety standards.
• Provide feedback to managers regarding market trends, revenue opportunities, customer issues, and all issues relevant to the business
• Manage and stay within departmental budget
• Meet or exceed all company goals
• Manage inventory, equipment, and service fleet
• Perform clerical duties associated with, but not limited to, field technician paperwork, personnel evaluations, and expense reports
• Carry out additional duties assigned by the owner

SKILLS AND QUALIFICATIONS

• Minimum of 5 years of experience in a Leadership role in the HVAC trade is required
• Prior experience managing a large group of employees preferred
• Excellent computer skills needed including Microsoft Office
• Success in driving revenue/targeted quotas attainment for a division

• Possess the ability to inspire both personal and professional growth in our team members
• Ability to provide unparalleled customer satisfaction
• Ability to drive team performance to achieve all business goals and objectives
• Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment
• A strong understanding of HVAC business processes and operations

PHYSICAL DEMANDS

• Physically able to work on HVAC units
• Must be able to lift 50 pounds at a time